The Kentucky Cabinet for Health and Family Services contracts with the Cumberland Valley ADD to provide services through the SHIP program.

The Kentucky State Health Insurance Assistance Program (SHIP) provides information, counseling and assistance to seniors and disabled individuals, their family members and caregivers.  This service is provided at no charge by local, well-trained counselors.

The program seeks to educate the general public and Medicare beneficiaries so they are better able to make informed decisions about their health care.  SHIP does not sell anything, and there is never a charge for SHIP services.
SHIP has 4 goals: 

  1. Educate seniors on health insurance coverage, benefits and consumer rights;

  2. Provide assistance and education, on a one-on-one basis or through educational forums;

  3. Protect consumers against fraud or misdirected collections; and to

  4. Empower consumers to make informed health insurance choices.

SHIP Services:

  • One-on-one counseling by telephone or in person;

  • Presentations to community groups;

  • Printed materials, training and referrals (connections to other agencies).

SHIP Can Help You:

  • Medicare

  • Medicare Part D

  • Medicaid

  • Medicare Advantage

  • Medicare/Medicaid Eligibility

  • Enrollment

  • Claims

  • Fraud and Abuse

  • Appeals and Grievances

  • Medicare Supplement Insurance

  • Long Term Care Financing Options

  • Other Health Insurance Options

The statewide SHIP toll free-number within Kentucky is 1-877-293-7447.
For more information, please contact Mitch Goodin at 1-800-795-7654 or (606)864-7391 or
Other helpful links:
External link opens in new tab or                         
External link opens in new tab or
External link opens in new tab or
External link opens in new tab or
External link opens in new tab or

Updated 1/1/2022